Your team’s biggest challenge today may have nothing to do with an external competitor. Your biggest challenge may be an inability to communicate effectively.
Quote by Robert McCloskey: “I know that you believe that you understood what you think I said, but I am not sure you realize that what you heard is not what I meant.”
Principle: As a leader, you’ve acquired a great deal of knowledge in mastering your craft, experienced many practical life lessons, and you’ve spent hours developing today’s game plan for the team.
The good news: You are prepared.
The bad news: The team is not,…yet. They can’t possibly see today’s opportunity and game plan like you can. By virtue of your dedication to self-improvement and the hours you spent developing the right strategy for the team, you’ve created a gap in understanding.
Application: Reduce the gap in understanding by communicating at their level of understanding.
1- Clarify what is expected and why that’s important. Use words they are familiar with – clear, simple.
2️- Communicate no more than 3 activities (3 keys to success)
- Avoid saying – “and don’t forget…” after the 3 keys to success are communicated.
- Avoid saying – “we have been really good so far, but… then a negative”
- Avoid negative non verbals – our mouth isn’t the only part of our face that speaks. Be careful with your body language, tonality, etc.
- Avoid saying – “this will be hard…” you just gave the team permission to lose.
3️- Balance expectations between efforts and outcomes, so the team feels they have more control.
- Efforts = in our control
▪️Focus on positive attitudes and resiliency today.
▪️I’m expecting a commitment to teamwork (supporting each other).
▪️Let’s focus our efforts on attention to detail.
- Outcomes = less in our control
▪️Win / Results
▪️30 shots on net
▪️1000 units produced, etc…
Avoid the curse of knowledge. It’s not what you say, it’s what they understand!